At work...on the phone with tech support. Ugh...I used to actually enjoy calling tech support cause I had a friend that worked there. But now he is gone and I am on hold for an exorbitant amount of time. And ya know how it is going to go? They will get on the phone, once my patience has worn extremely thin, and then tell me that they don't know how to fix the problem. They will then, have someone call me in a couple days. Hmmmfp. I wish I could tell the person I have to call back with an answer to their financial dilemma, why it is they have no access to their money for a few days. Oh...that would be because they (tech support) can't help me. It is their job to help, to have a better understanding of the inner workings of this program and get me on my way, but ya know...they just don't know how. Somehow...I don't think my client is going to be accepting of this. I know I should be more forgiving. Tech's aren't miracle workers. But frankly, if it was something I could figure out on my own, I would.
And time passes....
Right..so once again...this guy that answered the phone could not help me. He was like "I don't know...maybe you could fax it over here and they could analyze it for you in a few days" What? I don't have a few days. My client needs an answer Now...and your system is so screwed up, I can't do my job to give them that answer. Not to mention I have had the complete run around on this issue. From the regional office to my field office to tech support. Ugh...
OK. I fixed my problem. I deleted everything and started over.
C'est la vie...
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